Terms & Conditions

Last Updated: 10-05-24

Welcome to Industrial EquipSol Limited (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or purchasing our products, you agree to be bound by these Terms. If you do not agree with any of these terms, please do not use our website or services.

1. General Terms

1.1 Eligibility: By using our website or purchasing products, you represent that you are at least 18 years old and have the legal capacity to enter into a binding contract.

1.2 Changes to Terms: We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website or services after any changes constitutes acceptance of the new Terms.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions of our products, including specifications, prices, and availability. However, we do not warrant that the descriptions are error-free. All dimensions, weights, and capacities listed are approximate and provided for reference purposes only.

2.2 Pricing and Availability: Prices and availability of products are subject to change without notice. We reserve the right to discontinue any product at any time.

2.3 Orders: Your order represents an offer to purchase the product, which we may accept or reject at our sole discretion. Once an order is placed, you will receive a confirmation email detailing your purchase. However, this does not guarantee that the order will be fulfilled, especially in cases of errors or shortages in stock.

3. Payment and Billing

3.1 Payment Methods: We accept payment via [list payment methods accepted] for online purchases. Payment is required at the time of placing an order unless otherwise agreed. 3.2 Billing Information: You must provide accurate and complete billing information. We are not responsible for any delay in shipping or issues arising from incorrect billing details. 3.3 Taxes: Prices listed on our website do not include any applicable taxes or duties, which will be added at checkout as required by law.

4. Shipping and Delivery

4.1 Shipping Policy: We aim to ship your order within [insert time frame] of receiving your payment. Shipping times are estimates and may vary depending on your location.

4.2 Risk of Loss: All items are shipped FOB (Free on Board) from our warehouse. The risk of loss and title for the purchased items passes to you upon delivery of the products to the carrier.

4.3 International Shipping: If you are located outside of [country], additional customs duties and taxes may apply. You are responsible for paying any such fees.

5. Returns and Refunds

5.1 Return Policy: If you are not satisfied with your purchase, you may request a return within [insert number of days] of receiving the product. To be eligible for a return, the item must be unused and in the same condition that you received it, along with the original packaging.

5.2 Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [insert time frame].

5.3 Non-Returnable Items: Certain items are non-returnable, including but not limited to customized or special-order products.

6. Warranty and Liability

6.1 Product Warranty: Our products come with a standard  warranty, covering manufacturing defects. This warranty does not cover normal wear and tear, misuse, or improper installation.

6.2 Liability Disclaimer: To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We shall not be liable for any damages, including but not limited to, direct, indirect, incidental, or consequential damages, arising from your use of our website or products.

7. Intellectual Property

7.1 Ownership: All content on our website, including text, images, logos, and product descriptions, is the property of Industrial EquipSol Limited or its licensors and is protected by intellectual property laws.

7.2 Use of Content: You may not copy, distribute, or use any content from our website without our prior written permission.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.

9. Governing Law

These Terms and any disputes arising from your use of our website or purchase of our products will be governed by and construed in accordance with the laws of Bangladesh.

10. Dispute Resolution

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiations. If a resolution cannot be reached, the dispute will be submitted to binding arbitration in accordance with the rules.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Industrial EquipSol Limited
House-549/3,Barua Longony Para,Beer Muktijuddah S M Tofazzal Hossain Road,Barua,Khilkhet, Dhaka, Bangladesh
Phone: 01713-428018
Email: info@iesl-bd.com

By using our website and services, you agree to comply with these Terms and Conditions. Thank you for choosing Industrial EquipSol Limited.