Terms and Conditions

Welcome to Industrial EquipSol Limited (IESL). By accessing or using our services, you agree to the following terms and conditions. Please read them carefully before making any purchase or utilizing our services.

Return and Refund Policy

  1. Eligibility for Returns
  • Returns are accepted for items that are defective, damaged during transit, or do not match the specifications outlined at the time of purchase.
  • Requests for returns must be submitted within 7 days of delivery.
  • The item must be in its original packaging, unused, and accompanied by proof of purchase (receipt or invoice).
  1. Non-Returnable Items
  • Customized or special-order products.
  • Products that have been used, altered, or show signs of wear and tear.
  • Consumables or spare parts that have been installed or are missing original packaging.
  1. Refund Process
  • Refunds will be initiated upon receipt and inspection of the returned item.
  • Approved refunds will be processed within 10 business days through the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.
  1. Exchange Policy
  • Exchanges are subject to product availability.
  • If the desired product is unavailable, customers may opt for a refund or store credit.
  1. Return Shipping Costs
  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error made by IESL.
  • We recommend using a trackable shipping service to ensure the safe return of items.
  1. Warranty Claims
  • Products covered under warranty must follow the warranty terms outlined at the time of purchase.
  • Warranty claims are processed separately and may require additional documentation.
  1. Contact for Returns and Refunds

For return or refund inquiries, please contact:

Email: sales2@iesl-bd.com

Phone: +8801329-711144

By purchasing from Industrial EquipSol Limited, you acknowledge and agree to our Return and Refund Policy. These terms are subject to change without prior notice. For further clarification, feel free to contact us.

Thank you for choosing Industrial EquipSol Limited (IESL).